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RETURNS POLICY

Return & Exchange Policy

At Hidden Gemz, your satisfaction is our top priority. We want you to enjoy your retro gaming products to the fullest. If you encounter any issues with your purchase, please don't hesitate to reach out to us at support@hiddengemz.com. Our dedicated support team is here to assist you and ensure that your retro gaming experience is nothing short of amazing.

1. Satisfaction Guaranteed: We stand behind the quality of our products and are committed to delivering a seamless shopping experience. If you are not satisfied with your purchase, you may be eligible for a return or exchange, subject to the terms outlined below.

2. Return Eligibility: To be eligible for a return or exchange, the item must be in its original condition, unopened, and unused. Returns must be initiated within 14 days from the date of delivery.

3. Return Process: To initiate a return, please contact our support team at support@hiddengemz.com. Provide your order number, a description of the issue, and any relevant photos. Our team will guide you through the return process and provide you with instructions for returning the item.

4. Refunds and Exchanges: Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund or exchange. If approved, refunds will be processed using the original method of payment. Exchanges will be subject to product availability.

5. Return Shipping: You will be responsible for covering the shipping costs associated with returning the item. Shipping costs are non-refundable unless the return is due to a mistake on our part.

6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at support@hiddengemz.com. We will work with you to resolve the issue promptly, which may include providing a replacement or issuing a refund.

7. Contact Us: For any questions, concerns, or assistance with your return, please reach out to our support team at support@hiddengemz.com. We are dedicated to ensuring your satisfaction and making your retro gaming experience exceptional.

8. Changes to the Return Policy: Hidden Gemz reserves the right to modify, amend, or update this Return Policy at any time without notice. It is your responsibility to review this policy periodically for changes.

Thank you for choosing Hidden Gemz for your retro gaming needs. We appreciate your support and are here to provide you with the best possible service.

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